No agent in sight. Flight 1583 delayed delayed and delayed with no facts or updates offered by gate agent. what a nightmare
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speaking to an actual human being at AA customer service is beside unattainable. The web site record a cell phone number, which happens to be for cargo Which only references a Web page which is no help at all.
Ultimately we gained all of our luggage not to mention considered one of my baggage wasn't there. As envisioned it was misplaced, my sons motor vehicle seat was lost. The exact same girls that experienced lied earlier discussed that it needed to be there, scanned in.
purchaser service agent from the “technological know-how”/Net team named lisa basically HUNG UP on me After i was talking. i’ve by no means experienced such a poor expertise in advance of. she was incredibly rude prior to hanging up.
As a business, you have stepped way out of line having a community situation on this. But the position you’ve taken effectively favors “discrimination” towards all people who're entitled into the Distinctive protecting provisions enjoyed by a privileged minority.
Right up until I'd the opportunity to get Tracy Paul around the telephone I could understand her and he or she was extremely very well
I used to be a passenger on yor flight AA2016 out of Phil. airport on 4/9/16 and return flight AA1755 from Atl. airport back again to Phila. on 4/10. My ticket was for an aisle seat with wheelchair help as a consequence of my handicap. On the flight out of Phila., I had an aisle seat. The youthful Woman occupying the window seat was so massive she couldn’t fasten her seatbelt. She straight away fell asleep and started snoring loudly which ongoing for the entire flight. To the flight again, I'd my boarding pass was for a daily seat. I attempted to change seats on the kiosk , mainly because it indicated there have been added seats in the main cabin place devoid of good results. My son and daughter-in-legislation have been denied gate passes to help me get all the way down to the plane as well as ticket agent was genuinely unpleasant. I made an effort to up grade at the boarding desk, then younger male indicated my ticketwas for handicap in his Laptop, he claimed the cabin seats had been accessible and tried to enhance me but devoid of achievement. After i obtained again into Phila., I waited Practically 40 minutes to obtain through the aircraft to baggage. This was quite possibly the most humiliating and demeaning practical experience I've ever experienced. If the wheelchair ultimately arrived, the lady commenced complaining about needing to drive me. She couldn’t obtain the wheelchair up the elevation.
Any time a Navy pilot is observed useless within a secluded place, the staff must fight a no-nonsense lawyer that has a hidden agenda.
I a short while ago flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) For the reason that Embraer is a little plane with very little leg area, my knees were being embedded from the seat back again before me, and it absolutely was leading check my site to discomfort for me along with the passenger in that seat. I requested the stewardess (“Ellen) if I could shift for the exit isle, exactly where there was far more room. When I questioned she claimed: “We are going to complete counting heads ahead of we begin enjoying musical chairs.” When she concluded counting folks, I went ahead and moved to 1 of two Open up seats during the exit isle–I didn’t request her yet again as a result of her rude reaction The 1st time. Ellen arrived about the public deal with system: “Did you progress into the exit isle? Go back to your seat.” I went back again straight away. She ongoing around the PA: “There could be a $ten,000 high-quality, and I'm not going to pay it.
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Inspite of what happened on this occasion, we hope you may carry on to pick American Airways for the vacation requires. We're going to work hard in order that you get the service you hope and ought to have.
I am astonished at The shortage of client service at American Airlines. I was a flight attendant for thirty several years and took great satisfaction from the teaching I received from American. Over a modern excursion I viewed a passenger and agent argue about which 1 was ruder. There's no obvious enforcement of grooming procedures anywhere in the company.
touring from Miami to Lima on Saturday March 21 even though I reserve the seats beforehand I bought the final row on the appropriate facet via the window as well as the seat did not transfer earning my flight hard ., on the way back on flight # 918 the service was worst. in the sign in I had to open my match cases to even up the weigth . After i offer to buy The three excess lbs they try and demand me $ 180.00per accommodate situation. avoiding to pay $ 480.00 I had to go on he ground to maneuver close to my belongins ,I had to go back to the counter since out seats ( we were being # 10 on line at check in ) were separates, following that we had to maintain going for walks over the gates since the counter staff under no circumstances gave us the gate variety, ( when i talk to concerning the gate information and facts to a different amercian ailines employee in gate 26 he pointed on the gate screan ) this time the seats felt smaller that normal , the food was terrible, the bread was so really hard , the lettuce over the salad glance previous , I returned the food items precisely the same way that I gained it, the light turns off although im looking at severeal occasions that I had to maintain my finger over the switch to continue studying soon after five horrible several hours I received into the conclusion which i wont journey on American Airlines once more